Two Year Limited Warranty

Aft & Anchor Watch Company

We stand behind our watches. Aft & Anchor Watch Company provides a two year limited warranty against defects in materials and workmanship under normal use, subject to the terms below.

Coverage and warranty period

This warranty covers new Aft & Anchor watches purchased directly from us or an authorized retailer for personal use. Coverage begins on the date the watch is first delivered to the original purchaser and lasts for two years. For preorders, coverage starts on delivery, regardless of when payment was made.

The remaining coverage follows the watch if it is given as a gift or transferred to another owner. Keep the original order confirmation or receipt and any available delivery record. A transfer does not restart the warranty period.

What is covered

We cover manufacturing defects in the movement and the watch components supplied with it, including the case, crown, dial, hands, crystal, bezel, bracelet, clasp, and strap. This includes a component that fails because of a defect in its materials or assembly.

For a covered defect, we provide the required repair parts and labor at no charge. Ordinary wear of these components is excluded, as described below.

What is not covered

• Normal wear, including scratches, dents, finish wear, natural aging, and wear of straps, bracelets, clasps, or seals that is not caused by a manufacturing defect.
• Damage caused by accidents, impacts, misuse, neglect, improper handling, or exposure to heat, chemicals, or strong magnetic fields contrary to the care instructions.
• Routine maintenance, cleaning, lubrication, and timekeeping adjustments when the watch is operating within the published specifications for that model.
• Damage caused by a modification, an incompatible part, or improper repair or service. Using a different strap, third party parts, or an independent watchmaker does not by itself cancel the warranty.
• Loss or theft of the watch.

Water resistance

Water ingress caused by a manufacturing defect is covered when the watch has been used within its stated water resistance rating and care instructions. Damage caused by use outside those limits, an unsecured crown, or operating the crown underwater is excluded. Follow the care instructions for your model and have water resistance checked after the case has been opened.

How to request service

1. Email info@aftandanchorwatchco.com before the warranty period ends. Include your name, order number or receipt, collection or model, watch number, and a description of the problem. Add photos or a short video if helpful.
2. We will review your request and provide the service address and shipping instructions. Please contact us before sending your watch.
3. Pack the watch securely and use tracked shipping. The original presentation box is not required.
4. After inspection, we will explain the findings and the proposed service. If the issue is not covered, we will provide a quote and obtain your approval before performing paid work.

Shipping and service costs

You pay the cost of shipping the watch to us. For a covered claim, we pay for parts, labor, and standard return shipping within the United States. For customers outside the United States, shipping both ways and applicable customs charges are the customer's responsibility, except where the law requires otherwise. For service that is not covered, we will disclose any service and return shipping charges before you agree to proceed.

Repair and replacement

We will repair a covered defect within a reasonable time and provide an estimated service timeframe. If repair is not possible, we will replace the watch with the same model or, with your agreement, a comparable model. If no suitable replacement is available, we will refund the price originally paid for the watch. Rights to other remedies under applicable law remain unaffected.

A repair or replacement does not restart the two year period. Coverage continues for the remainder of the original term, together with any additional protection required by law.

Your card and legal rights

Your personally numbered and signed card records the watch supplied to you. Registration is not required, and a missing card or signature does not remove otherwise valid coverage. We may use your order records or other reasonable proof of purchase to verify eligibility.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. It does not exclude or limit rights that cannot be excluded or limited under applicable law, including applicable implied warranties.

Warranty provider and contact

Aft & Anchor Watch Company
3500 Oak Lawn Ave. STE 460A PMB 1961
Dallas, TX 75219-4308
Email: info@aftandanchorwatchco.com
Website: aftandanchorwatchco.com