Refund policy

Return, Refund & Cancellation Policy

Watch Returns

You may request a watch return within 30 days of delivery.

Watches must be unworn, free of scratches or customer-caused damage, and returned with their original packaging, accessories, documentation, and all bracelet links.

Contact Aft & Anchor Watch Company using the details on our Contact Information page before returning an item. Include your order number. We will provide return instructions.

Customers pay return shipping for change-of-mind watch returns. Original shipping charges are nonrefundable for these returns. We do not charge a restocking fee.

Apparel & Gear

Our apparel and gear are made to order and shipped directly by our print-on-demand partners.

Except where required by applicable law, we do not accept returns or exchanges for change of mind or for a size or color selected incorrectly when ordering. Please review product descriptions and size guides carefully before purchasing.

Damaged, Defective, or Incorrect Items

If your watch or gear arrives damaged, defective, misprinted, or different from what you ordered, contact us promptly with your order number, a description of the issue, and clear photographs where possible.

We will review the issue and arrange a replacement or another appropriate resolution, including a refund where appropriate or legally required. Confirmed manufacturing or fulfillment errors will be resolved without additional cost to you.

Please contact us before sending any item back.

Cancellations

Watch pre-orders may be cancelled before shipment for a full refund.

For apparel and gear, contact us immediately to request a change or cancellation. We will check whether it is still possible with the fulfillment partner. Changes and cancellations generally cannot be accommodated once production begins, except where required by law.

Refund Processing

We will inspect watch returns and issue approved refunds within 10 business days of receiving them. Approved gear refunds will be issued within 10 business days of approval.

Refunds go to the original payment method. Your payment provider may require additional processing time.

This policy does not limit your rights under applicable consumer protection laws.